Contact BankOfferScout
Use BankOfferScout contact channels for editorial corrections, methodology questions, accessibility feedback, general comments or commercial enquiries.
Editorial corrections
For a possible factual error, provide the page URL, the specific statement, why you believe it is incorrect and a supporting provider or official source where available. This allows the editorial team to reproduce the issue and review related pages for the same fact.
Methodology questions
Questions about how BankOfferScout compares products, treats commercial relationships or selects sources should refer to the relevant methodology or policy section. Specific examples are more useful than general requests for a page to rank differently.
Accessibility feedback
If a layout, table, link or interaction is difficult to use with assistive technology or keyboard navigation, identify the page, device/browser where relevant and what prevented access. Accessibility reports are treated as product-quality issues rather than editorial disagreements.
Commercial enquiries
Commercial discussions should identify the provider, product category and proposed relationship. A commercial enquiry does not guarantee editorial inclusion and should remain separate from the editorial conclusion on a product.
Privacy and security
Do not send passwords, one-time codes, full payment-card numbers, complete bank-account credentials or copies of sensitive identity documents. BankOfferScout does not need those details to investigate a content correction or general website issue.
Response and records
Messages may be retained for a reasonable period when needed to respond, document a correction, manage a commercial relationship or meet legal obligations. Production contact details should be kept current on the deployed site.
What to include in an editorial message
For an error report or methodology question, include the exact page URL, the heading or statement you are referring to and enough context for the editorial team to reproduce the issue. If the concern involves a live provider term, include the provider page or document where the current information can be checked. This makes it easier to distinguish a genuine change from a difference between product variants or customer groups.
Do not send online-banking passwords, one-time codes, full card numbers, security answers or other credentials. BankOfferScout is not a bank and cannot access, cancel or recover a customer’s account. Urgent account-security, payment or fraud issues should be directed to the relevant bank or payment provider using an official contact channel.
What BankOfferScout can and cannot resolve
We can review BankOfferScout content, investigate reported errors, clarify our methodology and consider accessibility or usability feedback about the site. We can also review whether a commercial placement is clearly separated from editorial material. We cannot make a bank approve an application, reverse a payment, change a credit decision, pay a switching incentive or adjudicate an individual complaint against a financial firm.
If a message concerns a dispute with a provider, the most useful BankOfferScout role is usually to point the reader toward the relevant general process or official source. Personal complaints and redress are handled through the provider and, where applicable, the appropriate external complaint or regulatory channels.
Important note
Banking products, provider terms and relevant rules can change. Product-specific information should be checked against the current provider material and, where appropriate, the relevant official source before action.