Corrections Policy
BankOfferScout aims to correct material factual errors clearly, consistently and without hiding meaningful changes from readers.
What counts as a correction
A correction is appropriate when a factual statement was inaccurate, a figure was transcribed incorrectly, a product condition was described in a misleading way or a source was interpreted incorrectly. A normal product update is different: a rate changing after publication does not necessarily mean the original statement was wrong at the time.
How to report an issue
A useful correction report includes the page URL, the specific statement in question, why it may be wrong and any supporting first-party or official source. Readers should not send passwords, full card details or other sensitive banking credentials when reporting an editorial problem.
How we review reports
We compare the challenged statement with the source used for publication and with the best current source available. If the issue affects several pages, related pages should be checked as part of the same review rather than correcting a single occurrence and leaving the same error elsewhere.
How corrections are published
Minor wording or typographical fixes can be corrected directly. A material factual correction may warrant an update note, especially when the earlier statement could have changed a reader's understanding of a product or process. We do not use correction notes as a substitute for actually fixing the body text.
Disagreements and interpretation
Not every disagreement is a factual error. Editorial conclusions can involve judgement about trade-offs. Where a dispute concerns interpretation rather than a factual claim, we review whether the page fairly explains the underlying evidence and whether relevant limitations or alternative interpretations need to be clearer.
Historical and withdrawn offers
An expired offer should not be presented as currently available. Historical information can remain when it has genuine explanatory value and is clearly labelled, but live comparison pages should point readers toward current provider information.
Correction severity and response
Corrections are prioritised by the effect an error could have on a reader’s decision. A wrong live fee, eligibility condition, deadline or access restriction is more urgent than a minor stylistic issue because it can change whether a product is suitable or whether an application succeeds. Broken internal links, confusing headings and stale wording are still corrected, but they are normally handled as editorial maintenance unless they materially change meaning.
When a correction changes a substantive conclusion, the surrounding comparison should be reviewed rather than changing only the isolated sentence. A new fee can alter the net value of a reward; a changed withdrawal rule can alter the suitability of a savings product; a changed switching condition can invalidate an eligibility explanation. The correction process therefore looks for dependent statements as well as the original error.
Reader-submitted corrections
A useful correction report identifies the page, the statement in question, why it appears wrong and, where possible, the source that supports the correction. Screenshots can be useful for time-sensitive provider pages, but the underlying official page or document is preferable when available. Personal account information, login details and sensitive financial records should not be sent to BankOfferScout as part of a correction request.
Reports are evaluated on evidence, not on whether they support or oppose an existing editorial conclusion. If the available evidence supports a change, the page should be corrected. If a point remains uncertain or depends on customer-specific circumstances, the wording should be adjusted so that the uncertainty is visible rather than hidden.
Important note
Banking products, provider terms and relevant rules can change. Product-specific information should be checked against the current provider material and, where appropriate, the relevant official source before action.